FAQ
Q: How do FabsShoetique shoes run?
A: Our sizes are based as US sizes. All shoes are given a size suggestion at the bottom of every shoe description. Please keep in mind that this is only a suggestion, we understand that everyone’s foot size is different & your selection will be made upon personal preference. You know your foot best!
Q: What is my Order Number & Where can I find it?
A: You are given a unique order number to identify your purchase made with us. Your FabsShoetique Order Number is located in all emails (or text message if you have selected the text option) that you have received from our company, including your order confirmation. Please have your FabsShoetique Order Number upon contacting us.
Q: What are FabsShoetique forms of payment?
A: We accept all major credit cards, debit cards, PayPal, & ShopPay - choose the option you would like to use at checkout.
TRACKING YOUR PACKAGE:
Q: I have a tracking number, what do I do with it?
A: You are able to visit the website of the carrier your package was shipped with and track your package with the tracking number provided.
Q: When will my order ship?
A: All orders will be shipped within 72 hours unless a special circumstance is noted on our website.
RETURNS & EXCHANGES:
Q: Does FabsShoetique provide return labels?
A: As stated in our Return Policy, the cost of shipping your item(s) back is at your own cost.
Q: What is FabsShoetique's return address?
A: Our return address is the following: PO Box 310831
Atlanta, Ga. 31131
Q: I just received my package and I need to return/exchange, how do I do so?
A: Refer to our refund/return policy for qualifications before trying to intiate a return. (Please keep in mind that all returns/exchanges must be done within 7 days. All exchanges and sale items are final. NO EXCEPTIONS)
Q: My return tracking number states that FabsShoetique received my package at your facility, why haven’t I been contacted?
A: It usually takes about 3 business days to process your returned package, so please bear with us. Please reference Fabsshoetique@yahoo.com in your emails for the return receipt, and don’t forget to check your spam/junk mail.
Q: Is it safe to use my credit card on your site?
A: Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure.
Q: I didn't receive an order confirmation or shipping confirmation email. What should I do?
A: It is possible that our email could have gone to your junk mail folder or we have an incorrect email address. Please contact us at Fabsshoetique@yahoo.com so that we may resend you an email confirmation.
Q: Why do I need to verify my payment on my order?
A: Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before acceptance to shipping. We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice. There is a 24 hour window to provide documentation before order is cancelled.
Q: How do I get a coupon code?
A: We offer many promotional codes on our Facebook and Instagram pages. We also offer occasional coupon codes for customers who sign up for our newsletters. Like, follow, and sign up now to be the first to know about our sales and promotions!
Q: Do you have a physical store?
A: Fabsshoetique.com is an online-store, this allows us to provide our customers with large selections of merchandise quickly. If you would like to know what’s new on fabsshoetique.com, simply stay connected with us via our weekly newsletter, Instagram, and Facebook
Q: I have received an incorrect item in my order
A: We want to sort out any issues with incorrect items. Please contact us with the order number and the incorrect item’s name and number. We will get back to you within 1-3 business days and resolve it for you as quickly as we can.
Q: I have received a faulty item
A: We want to sort out any issues with faulty items right away. If you discover a fault, please contact us with the order number, the faulty item’s name and number, and a description of the fault. We will get back to you within 1-3 business days and send you a replacement item as quickly as we can (if available)..
Q: An item is missing from my order
A: If an item is missing, please contact us with the order number, and the missing item’s name and number. We will get back to you within 1-3 business days and resolve it for you as quickly as we can.
Q: Can I change my order?
A: Once you’ve placed your order, we’re unable to change it in any way – this includes changing the size or color of an item, removing an item, combining orders, changing the address or payment method.
Q: Can I cancel my order?
A: Contact us right away! Generally once an order is made, we cannot guarantee that it can be cancelled. When the invoice is transmitted, we may not be able to cancel the order before it is prepared for shipment.